Coronavirus Health and Safety Policies

Throughout the outbreak of novel coronavirus (COVID-19) and the uncertainty felt among many travelers, Red Jeep Tours has responded by enacting stringent new health and safety procedures to protect our guests and staff.

We also offer flexible booking and cancellation policies to enable our guests and our travel partners to adjust their travel plans as needed and to help alleviate any immediate health and safety concerns.

The health and safety of our staff and guests is our top priority, and we have put special measures in place to keep everyone safe both during and after your tour.

• Staff Wellness Checks – Employees receive daily wellness checks to ensure they are healthy and symptom-free upon reporting to work.
• Guest Health Screenings – We will screen all guests for symptoms of illness (including temperature checks) before boarding the Jeep. Guests who exhibiting signs of illness, who have recently traveled to known coronavirus “hot spots”, who have been diagnosed with Covid-19, or who have had recent contact with someone with a known or suspected case of Covid-19 will not be allowed to take the tour.  In the case a tour is cancelled due to Covid-19 health and safety concerns, a gift card for the full amount paid (less any non-refundable incidental expenses paid by Red Jeep Tours on your behalf) will be issued or we will work with you to reschedule your tour to another day.
• Hand Sanitizer – Individual hand sanitizer is provided to each guest.
• Social Distancing – Because it is not possible to maintain a 6-foot distance between guests in the Jeeps, we are currently limiting tours to a single party (private tours only). 
• Mask Policy - As of June 15, 2021, masks are required for non-vaccinated or partially-vaccinated individuals whenever they are within 6 feet of another person (not in their household, which includes the tour guide) or when riding in the jeep or other vehicle. Masks can be removed by non-vaccinated or partially-vaccinated individuals while hiking or when out of the vehicle as long as everyone maintains at least 6-feet of physical distance between one another. Masks are not required for fully vaccinated individuals. This policy will be updated from time to time in accordance with current scientific data and CDC, State, County, and Local guidelines, regulations, mandates, or restrictions.  We ask that you bring your own mask, however we have disposable masks available for guests who do not have one.
• Stringent Cleaning – We thoroughly clean and disinfect each vehicle (including seat belts, hand rails, seats and seat backs, ice chests, etc.) after every tour. Blankets are washed and sanitized after each use. We also clean, sanitize, and disinfect our portable restrooms and hand-washing stations regularly.

The small-group, open-air nature of our Jeep Tours makes them inherently less risky than large group tours or tours conducted in enclosed vehicles with multiple, unrelated parties.  However, despite our best efforts, we cannot guarantee that you will not be exposed to someone with the coronavirus on one of our tours.  Thus, participation in a Red Jeep Tour is at your own risk.

To give you peace of mind during these unprecedented times, we have temporarily updated our booking and cancellation policies. We want you to feel comfortable booking now, while having the flexibility to change or cancel your reservation if needed.

• You may cancel for any reason up until 48-hours before departure for a full refund of all monies paid, less any non-refundable incidental expenses insured by us on your behalf. 
• Non-refundable incidental expenses include, but are not limited to, third-party cancellation fees, food and beverage purchased on your behalf, or pre-paid attraction tickets or admission fees.
• For cancellations received 12 to 48 hours in advance of your scheduled departure, we will issue a gift card for the full amount paid, less any non-refundable incidental expenses.  Gift cards never expire, they are transferrable, and they can be used at any time and on any tour.
• For cancellations received within 12 hours of departure, or for no shows, there will be no refund or credit offered unless cancellation is due to one of the following reasons:
  

1. Cancellation is necessary due to governmental action, global pandemic, government shutdown, fire, flood, insurrection, earthquake, power failure, riot, explosion, embargo, strikes whether legal or illegal, actions or inaction of third parties, third party equipment not within our reasonable control, or any other condition beyond our reasonable control that prevents us from providing the agreed-upon services. 
2. We are unable to operate the tour safely due to vehicle mechanical issues or break-down, extreme weather, or any other reason that makes the safe operation of the tour impossible.
3. Death or serious illness and/or injury of a tour participant (you will be required to provide verification and/or documentation to confirm that you were unable to take your tour under this provision).
4. The guide cancels the tour at the pick-up location due to suspected COVID-19 related illness of one or more participants.

• In the event a tour is cancelled due to one of these events, a gift card will be issued for the full amount paid, less any non-refundable incidental expenses incurred on your behalf.  No cash refunds for cancellations received within 12 hours of departure. 
  

We are happy to hold space on a tentative basis for your group while you confirm your group’s arrangements.   If another group challenges the space we are holding for your group on a tentative basis, you will have 48-hours to either contract or release your space. 

A signed contract and 50% deposit are required to secure your equipment and services. 

If another group challenges the space we are holding for your group on a tentative basis, you will have 48 hours to either contract or release your space. Once you contract in a challenge situation, a 100% cancellation penalty shall apply.

CHALLENGED RESERVATIONS:

• If your space is challenged and you go ahead an contract, a 100% cancellation penalty will apply if you later cancel your reservation as we will have turned away another group for you.

NON-CHALLENGED RESERVATIONS:

• Cancellation more than 30 days in advance of your program - No penalty
• Cancellation 21 to 30 days in advance of your program - 50% penalty
• Cancellation 11 to 20 days in advance of your program - 75% penalty
• Cancellation within 10 days of your program - 100% penalty

IMPORTANT: Cancellation penalties apply to the cancellation of the entire program as well as to cancellation of optional enhancements such as food & beverage. If the program operates, your final billing will be based on the contracted number of guests, program minimum, final guarantee(s), or actual number of guests, whichever is greatest.

Updated: 7/28/2021