Coronavirus Travel Policies

In light of the outbreak of novel coronavirus (COVID-19) and the uncertainty felt among many travelers, Desert Adventures is responding  by introducing new health and safety procedures to protect our guests and staff.

In addition, we are enacting new, flexible booking and cancellation policies for the remainder of 2020 to enable our guests and our travel partners to adjust their travel plans as needed and to help alleviate any immediate health and safety concerns.

TOUR SCHEDULE

Following the shelter-in-place guidance of California Governor Gavin Newsom and the County of Riverside, we have suspended all of our tours and events through June 30, 2020.  We will continue to monitor the situation and will adjust our tour schedule as appropriate, following guidance from the state, county, and local governments as well as the CDC and local health agencies.

SAFETY PRECAUTIONS

In response to concerns about the spread of the Coronavirus, Red Jeep Tours has enacted the following safety procedures on all tours:

  • All guests will be asked to complete a health screening before boarding the Jeep, including temperature checks if recommended by the CDC or other governmental or local health agencies.  Guests who are ill will not be allowed to take the tour.  A gift card for the full amount paid (less any out-of-pocket costs incurred by Desert Adventures on your behalf) will be issued to any guests who are denied access to the tour due to illness.
  • All vehicles are equipped with hand sanitizer which is available to you throughout the tour.
  • Face coverings will be provided to all guests upon request (or you are welcome to use your own).
  • In order to support social distancing recommendations, we will only offer private tours for now.  We will continue to reassess the situation and will only resume public tours (where guests from multiple parties are combined in the same Jeep) when it is safe to do so.
  • We thoroughly disinfect each vehicle after every tour – including seat belts, hand rails, seats and seat backs, ice chests, etc.
  • We wash and sanitize blankets after each use.
  • We sanitize and disinfect our portable restrooms and hand-washing stations at least twice daily.

The small-group, open-air nature of our Jeep Tours makes them inherently less risky than large group tours or tours conducted in enclosed vehicles with multiple, unrelated parties.  However, despite our best efforts, we cannot guarantee that you will not be exposed to someone with the coronavirus.  Thus, participation in any tour is at your own risk.

FLEXIBLE BOOKING & CANCELLATION POLICIES

To give you peace of mind during these unprecedented times, we have temporarily updated our booking and cancellation policies for tours booked for the remainder of 2020.  We want you to feel comfortable booking now to take advantage of our current tour specials, while having the flexibility to change or cancel your reservation if needed.

PUBLIC TOURS departing through December 31, 2020:

  • You may cancel without penalty at any time up until 48-hours before departure.
  • For cancellations received 24 to 48 hours in advance of the scheduled departure, we will issue a gift card for the full amount paid*.  The gift card never expires and can be used at any time and on any tour.
  • For cancellations received within 24-hours of departure or for no shows, there will be no refund or credit offered.

* Less any out-of-pocket costs incurred by Desert Adventures on your behalf.  

PRIVATE TOURS (Less than 15 people and/or 3 Jeeps) departing through December 31, 2020:

  • You may cancel without penalty at any time up until 48-hours before departure.
  • For cancellations received 24 to 48 hours in advance of the scheduled departure, we will issue a gift card for the full amount paid*.  The gift card never expires and can be used at any time and on any tour.
  • For cancellations received within 24-hours of departure or for no shows, there will be no refund or credit offered.

* Less any out-of-pocket costs incurred by Desert Adventures on your behalf.  

GROUP TOURS (15 or more people and/or 3 or more Jeeps) departing through December 31, 2020:

  • A signed contract is required to confirm your reservation.
  • No deposit is required.
  • Full payment for your tour is due 10 days in advance of departure.
  • No charge for cancellations received 11 or more days in advance of your tour date.
  • No refund or credit for tours cancelled within 10 days of the tour date.

GROUP TOURS (3 or more Jeeps) departing through January 1, 2021 through May 31, 2021:

  • A signed contract is required to confirm your reservation.
  • A 50% deposit due 45 days prior to departure (by Company check or credit card).
  • The outstanding balance is due 10 days in advance of your tour.
  • For cancellations received more than 30 days in advance of the tour, a full refund of all monies paid will be issued.
  • For cancellations received 11 – 30 days in advance of the tour date, we will issue a credit voucher for the full amount paid* that is valid for 12 months from the original tour date.
  • No refund or credit for tours cancelled within 10 days of the tour date.

* Less any out-of-pocket costs incurred by Desert Adventures on your behalf.