Coronavirus Travel Policies

In light of the outbreak of novel coronavirus (COVID-19) and the uncertainty felt among many travelers, Desert Adventures is responding  by introducing new health and safety procedures to protect our guests and staff.

In addition, we are enacting new, flexible booking and cancellation policies for the remainder of 2020 to enable our guests and our travel partners to adjust their travel plans as needed and to help alleviate any immediate health and safety concerns.

TOUR SCHEDULE

We have suspended all of our tours and events through the summer.  We will continue to monitor the situation and will adjust our tour schedule as appropriate, following guidance from the state, county, and local governments as well as the CDC and local health agencies.  At this time, we anticipate reopening in mid-September.

SAFETY PRECAUTIONS

In response to concerns about the spread of the Coronavirus, Red Jeep Tours has enacted the following safety procedures on all tours:

  • All guests will be asked to complete a health screening before boarding the Jeep, including temperature checks.  Guests who exhibiting signs of illness, who have recently traveled to known coronavirus “hot spots”, who have been diagnosed with Covid-19, or who have had recent contact with someone with a known or suspected case of Covid-19 will not be allowed to take the tour.
  • All vehicles are equipped with hand sanitizer which is available to guests throughout the tour.
  • All of our staff will wear face coverings and gloves.
  • Our staff utilize safe, no-touch food-handling procedures when distributing snacks and beverages.
  • All guests will be required to wear face coverings.  Face coverings will be available for purchase for guests who do not have a face mask/covering.
  • Until further notice, we will only offer private tours.  We will continue to reassess the situation and will only resume public tours (where guests from multiple parties are combined in the same Jeep) when it is safe to do so.
  • We thoroughly disinfect each vehicle after every tour – including seat belts, hand rails, seats and seat backs, ice chests, and other touch points.
  • We wash and sanitize blankets after each use.
  • We sanitize and disinfect our portable restrooms and hand-washing stations at least twice daily.

The small-group, open-air nature of our Jeep Tours makes them inherently less risky than large group tours or tours conducted in enclosed vehicles with multiple, unrelated parties.  However, despite our best efforts, we cannot guarantee that you will not be exposed to someone with the coronavirus.  Thus, participation in any tour is at your own risk.

FLEXIBLE BOOKING & CANCELLATION POLICIES

To give you peace of mind during these unprecedented times, we have temporarily updated our booking and cancellation policies for tours booked for the remainder of 2020.  We want you to feel comfortable booking now to take advantage of our current tour specials, while having the flexibility to change or cancel your reservation if needed.

  • You may cancel without penalty at any time up until 48-hours before departure.
  • For cancellations received 24 to 48 hours in advance of the scheduled departure, we will issue a gift card for the full amount paid*.  The gift card never expires and can be used at any time and on any tour.
  • For cancellations received within 24-hours of departure or for no shows, there will be no refund or credit offered.

* Less any out-of-pocket costs incurred by Desert Adventures on your behalf.  

CANCELLATION POLICY FOR GROUP TOURS:
Applies to tours with 15 or more people and/or 3 or more Jeeps

Tours departing through December 31, 2020:

  • A signed contract is required to confirm your reservation.
  • No deposit is required.
  • Full payment for your tour is due 10 days in advance of departure.
  • No charge for cancellations received 11 or more days in advance of your tour date.
  • No refund or credit for tours cancelled within 10 days of the tour date.

Tours departing through January 1, 2021 through May 31, 2021:

  • A signed contract is required to confirm your reservation.
  • A 50% deposit due 45 days prior to departure (by Company check or credit card).
  • The outstanding balance is due 10 days in advance of your tour.
  • For cancellations received more than 30 days in advance of the tour, a full refund of all monies paid will be issued.
  • For cancellations received 11 – 30 days in advance of the tour date, we will issue a credit voucher for the full amount paid* that is valid for 12 months from the original tour date.
  • No refund or credit for tours cancelled within 10 days of the tour date.

* Less any out-of-pocket costs incurred by Desert Adventures on your behalf.  

Updated:  6/15/2020