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Coronavirus Health and Safety Policies

In light of the outbreak of novel coronavirus (COVID-19) and the uncertainty felt among many travelers, Red Jeep Tours has responded  by introducing new health and safety procedures to protect our guests and staff.

We are also offering more flexible booking and cancellation policies through May 31, 2021 to enable our guests and our travel partners to adjust their travel plans as needed and to help alleviate any immediate health and safety concerns.

SAFETY PRECAUTIONS

The health and safety of our staff and guests is our top priority, and we have put special measures in place to keep everyone safe both during and after your tour.

  • Staff Wellness Checks – Employees receive daily wellness checks to ensure they are healthy and symptom-free upon reporting to work.
  • Guest Health Screenings – We will screen all guests for symptoms of illness (including temperature checks) before boarding the Jeep. Guests who exhibiting signs of illness, who have recently traveled to known coronavirus “hot spots”, who have been diagnosed with Covid-19, or who have had recent contact with someone with a known or suspected case of Covid-19 will not be allowed to take the tour.   In the case a tour is cancelled due to Covid-19 health and safety concerns, a gift card for the full amount paid (less any non-refundable incidental expenses paid by Red Jeep Tours on your behalf) will be issued or we will work with you to reschedule your tour to another day.
  • Hand Sanitizer – Individual hand sanitizer is provided to each guest.
  • Social Distancing – Because it is not possible to maintain a 6-foot distance between guests in the Jeeps, we are currently limiting tours to a single party (private tours only) and we require that all staff members and guests wear face masks whenever they are in the Jeeps or whenever 6-feet of physical distance from others cannot be maintained.  We ask that you bring your own mask, however we have disposable masks available for guests who do not have one.
  • Stringent Cleaning – We thoroughly clean and disinfect each vehicle (including seat belts, hand rails, seats and seat backs, ice chests, etc.) after every tour. Blankets are washed and sanitized after each use. We also clean, sanitize, and disinfect our portable restrooms and hand-washing stations regularly.

The small-group, open-air nature of our Jeep Tours makes them inherently less risky than large group tours or tours conducted in enclosed vehicles with multiple, unrelated parties.  However, despite our best efforts, we cannot guarantee that you will not be exposed to someone with the coronavirus on one of our tours.  Thus, participation in a Red Jeep Tour is at your own risk.

FLEXIBLE BOOKING & CANCELLATION POLICIES

To give you peace of mind during these unprecedented times, we have temporarily updated our booking and cancellation policies for tours booked through May 2021.  We want you to feel comfortable booking now, while having the flexibility to change or cancel your reservation if needed.

STANDARD CANCELLATION POLICY (for tours booked through May 2021):

  • You may cancel for any reason up until 48-hours before departure for a full refund of all monies paid.🛈
  • For cancellations received 12 to 48 hours in advance of your scheduled departure, we will issue a gift card for the full amount paid.🛈  Gift cards never expire, they are transferrable, and they can be used at any time and on any tour.
  • For cancellations received within 12-hours of departure or for no shows, there will be no refund or credit offered unless we cancel the tour due to vehicle mechanical issues or any other reason that makes the safe operation of the tour impossible. However, in the event a tour is cancelled within 12-hours of departure due to one of the following events, a gift card will be issued for the full amount paid: 🛈
    1. Governmental action, travel restrictions imposed due to a global pandemic, government shutdown, fire, flood, insurrection, earthquake, power failure, riot, explosion, embargo, strikes whether legal or illegal, actions or inaction of third parties, third party equipment not within our reasonable control, or any other condition beyond our reasonable control that prevents us from providing the agreed-upon services.
    2. Death or serious illness and/or injury of a tour participant (you will be required to provide verification and/or documentation to confirm that you were unable to take your tour under this provision).
    3. The guide cancels the tour at the pick-up location due to suspected COVID-19 related illness of one or more participants.

BOOKING AND CANCELLATION POLICIES FOR GROUP TOURS:
Applies to tours with 15 or more people and/or 3 or more Jeeps

TENTATIVE RESERVATIONS:

We are happy to hold space on a tentative basis for your group while you confirm your group’s arrangements.

CHALLENGED RESERVATIONS:

If another group challenges the space we are holding for your group on a tentative basis, you will have 48 hours to either contract or release your space. Once you contract in a challenge situation, a 100% cancellation penalty shall apply.

GROUP TOUR CONTRACT AND DEPOSIT REQUIREMENTS:

Except in challenge situations (see above), a signed contract (Tour Service Agreement) and 50% deposit are required to confirm your tour arrangements. The outstanding balance is due 10 days before your program.

GROUP TOUR CANCELLATION POLICIES:

Group Tours departing through December 31, 2020:

  • Full refund for any monies paid🛈  for cancellations received 11 or more days in advance of your tour date.
  • 100% cancellation penalty (no refund or credit) for tours cancelled within 10 days of the tour date.

Group Tours departing between January 1, 2021 through May 31, 2021:

  • For cancellations received more than 30 days in advance of the tour, a full refund of all monies paid will be issued🛈
  • For cancellations received 11 – 30 days in advance of the tour date, we will issue a transferrable credit voucher for the full amount paid🛈 that is valid for 12 months from the original tour date.
  • 100% cancellation penalty (no refund or credit) for tours cancelled within 10 days of the tour date.

Group Tours departing June 2021 and beyond:

  • Refer to your Tour Service Agreement for applicable cancellation penalties.

🛈 Less any out-of-pocket costs incurred by Red Jeep Tours on your behalf, including but not limited to: cancellation penalties from third-party vendors, food and beverage purchased on your group’s behalf, or pre-paid attraction tickets and/or admission or permit fees.

Updated:  9/27/2020